Shipping & Return Policy

Effective Date: 2025-04-20

At OrganicTreat, we’re committed to delivering your orders efficiently and making sure you're completely satisfied with your purchase. Please review our Shipping and Return Policy below to understand how we handle deliveries, returns, and refunds.

Shipping Policy

1. Order Processing

• Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

• You will receive a confirmation email once your order has been shipped, along with tracking information if applicable.

2. Shipping Locations

• We currently ship to addresses within Bulgaria.

• If you’re outside of our shipping region and would like to place an order, please contact us at organictreat@gmail.com.

3. Shipping Timeframes

• Standard shipping typically takes [3–7 business days], depending on your location.

• Expedited or express shipping options may be available at checkout.

4. Shipping Costs

• Shipping fees are calculated at checkout based on the weight of your order and your location.

• We may offer free shipping promotions from time to time. Be sure to check our homepage or sign up for our newsletter for updates.

5. Delays and Issues

• While we strive to deliver your order promptly, delays can happen due to courier issues, weather, or other unforeseen circumstances.

• If your order is delayed or appears lost, please contact us at organictreat@gmail.com with your order number.

 

Return & Refund Policy

1. Eligibility for Returns

We accept returns within 7–14 days of delivery if:

• The product is unused, unopened, and in its original packaging.

• You have proof of purchase (order number or receipt).

• The product arrived damaged, defective, or incorrect.

Note: Certain items, such as perishable goods, personal care products, and customized items, may not be eligible for return due to health and safety reasons.

2. How to Initiate a Return

To start a return, please contact our customer support at organictreat@gmail.com with:

• Your full name

• Order number

• Reason for return

• Clear photos (if applicable, for damaged or incorrect products)

We will provide instructions on how to return your item.

3. Return Shipping

• Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect.

• We recommend using a trackable shipping method for your return.

4. Refunds

• Once we receive and inspect your returned item, we’ll notify you of the status.

• If approved, your refund will be issued to your original payment method within 5–10 business days.

• Shipping charges (if any) are non-refundable.

5. Exchanges

• We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.

Contact Us

If you have any questions or need help with your order, we're here to help:
Email: organictreat@gmail.com